IHG Owner and Owner Applicants Privacy Statement

We have prepared this Privacy Statement for IHG Owners and prospective Owners to explain more about who we are, how we collect and manage your information and the choices you have about your information.  

  1. Who we are  

This Privacy Statement is issued by InterContinental Hotels Group (collectively referred to as "IHG”, “IHG® Hotels & Resorts”, "we”, "us” or "our” in this Privacy Statement) and covers information that we collect and use during our business relations with you.  

When we refer to ourselves in this Privacy Statement, we are referring to the relevant company in the InterContinental Hotels Group that processes your personal information.  

  1. What Personal Information We Collect

We collect personal information directly from you, about you from service providers, and automatically as you use our websites.  

2.1. Information we collect directly from you  

Information collected directly from you will typically include your name, email address, home or business address, phone number, nationality or country/region, and date of birth.  

In certain locations, we may also request copies of identification documents, such as passports, identification cards, or local equivalent.  

The precise information to be provided will typically be detailed in any application form and/or letter of intent.  

2.2. Information we collect from other sources  

In the course of conducting due diligence and other checks, we may collect publicly available information about you from news sources and other service providers. In some cases we may obtain reputation and insights about you.  

2.3. Information we collect automatically  

We automatically collect information about you or your device when you use our websites. We use cookies, pixels, web beacons, tracking tools and other technologies on our websites, mobile applications,  and in other digital technologies to automatically collect information. These technologies are used to provide you with the services that you have requested or participate in, and to provide targeted or personalised marketing.  

More information on these practices  can be found in the  Cookies and Other Tracking Technology section of our Privacy Statement.

  1. How We Use Your Personal Information  

For prospective owners we use due diligence processes to help us assess and manage potential risks associated with third-party entities and individuals with whom we may do business.  

We use your personal information to conduct risk assessments, which may include checking for adverse media, verifying beneficial ownership, or identifying Politically Exposed Persons (PEPs).

If you are an IHG Owner, we use your personal information to ensure we have accurate contact data and records of the third-parties and individuals associated with our brands, and to support the full owner lifecycle and personalise owner experiences

  1. Legal Basis  

We are committed to collecting and using your information in accordance with applicable laws. We collect, use and disclose your information when we have the right to do this.  

This may be because:  

  • it is necessary for entering into a contract with you, to fulfil our legitimate interest in preventing fraud, or  
  • to meet responsibilities we have to regulators, tax officials, law enforcement, or otherwise meet our legal responsibilities.  

When you visit our websites, we may also use your personal information for our legitimate interest to operate and improve our services and targeted advertising.  

  1. Data Transfers  

As we operate via a global network of corporate offices, reservation and service centers, data centers, and hotels, it is necessary to transfer your personal information to a country outside of the country where it was originally collected or outside of your country of residence or nationality.  

Where we transfer your personal information outside the European Union, United Kingdom, European Economic Area, Brazil or Turkey, we take steps to make sure such transfer is carefully managed to protect your privacy rights. More information on these controls can be found in the Data Transfers section of our Privacy Statement.

  1. How Long We Retain Your Personal Information

We generally only keep your personal information for as long as is reasonably required for the purposes explained in this privacy statement. We also retain information if we reasonably believe there is a prospect of litigation.  

We maintain a data retention policy which we apply to the records we hold.  

  1. Your Rights

Based on your location, you may have certain rights relating to your personal information.

You may be able to exercise data protection rights, which may include requests to access, correct or (in certain circumstances) delete, any of the personal information that is held by IHG. In addition, where we have relied upon your consent to process your personal information, you may be able to withdraw your consent to such processing of your personal information. Deletion rights are subject to any applicable exemptions.  

More information on applicable rights can be found in the Privacy Rights section of our Privacy Statement.

  1. Contact Us  

For any questions or concerns regarding this Privacy Statement or our data privacy practices, please contact us:  

By email: [email protected]

You can find other contact details in the Contact Us section of our Privacy Statement.