A Business Model Best Suited for Your Asset
Our goal is to make our brands the first choice for our guests and hotel owners. We have a clear strategy to get there – it’s about building the strongest hotel operating system focused on the biggest markets and segments where scale really counts. That’s how we create value for YOU – our owners.
Franchising with IHG:
At IHG, we understand that some of our owners want to be in business for themselves but not by themselves.
You want to know you can rely on our strong and differentiated portfolio of brands to drive awareness and recognition to your hotel. Plus you also want to leverage the power of our commercial systems and loyalty programme as well as comprehensive set of revenue and people tools to drive business and attract the talent that will deliver True Hospitality to your guests.
Managing through IHG:
Conversely, some owners want to have their hotel operated by IHG knowing their assets are in safe hands.
By partnering with us, you will benefit from the depth of expertise of a global operator with worldwide distribution systems coupled with local operational knowhow and experience. We take pride in optimising your bottom line by delivering a branded experience which we know guests love while controlling expenditure just as we know you would.
Figures include IHG’s 128 unbranded, PAL and InterContinental Alliance hotels (39,012 rooms), and 20 hotels in the pipeline.
Figures as at 30 September 2019.
Figures include IHG’s 107 unbranded, PAL and InterContinental Alliance hotels (23,849 rooms), and 17 hotels in the pipeline.
Figures as at 30 September 2019.
Figures include IHG's 12 unbranded hotels (8,507 rooms), and 3 hotels in the pipeline.
Figures as at 30 September 2019.
Figures include IHG’s 9 unbranded hotels (6,656 rooms).
Figures as at 30 September 2019.
Kenneth is Chief Executive Officer, EMEAA, based in Denham, UK.
Kenneth has been in this role since January 2018, bringing together two of IHG®’s operating divisions – Europe; and Asia, Middle East & Africa (EMEAA), which is now IHG’s most diverse region. Responsible for the management, growth and profitability of EMEAA, Kenneth manages a portfolio of hotels in some of the world’s most exciting destinations, in both mature and emerging markets.
Kenneth was previously IHG’s CEO for Greater China, a role he held from 2013 to 2017. Responsible for a series of milestone projects, Kenneth led the launch of the Holiday Inn Express® Franchise Plus model, development and expansion of the HUALUXE® Hotels and Resorts brand, and helped to accelerate the growth of IHG’s fastest growing region.
Kenneth has extensive experience across sales, marketing strategy, business development and operations. In addition to 12 years living and working in China, Kenneth’s career includes experience in Asia, the UK and South Africa.
Before IHG, Kenneth worked for 20 years at Diageo, one of the UK's leading branded companies. His senior management positions included serving as Managing Director of Diageo Greater China, where he helped to build the company’s presence and led the landmark deal to acquire ShuiJingFang, a leading manufacturer of China’s national drink, and one of the first foreign acquisitions of a Chinese listed company.
In 2009, Kenneth received the Shanghai Magnolia Silver Award for expatriates for his outstanding contribution to the city's social and economic development. Kenneth received his Bachelor of Science degree from the University of Bristol in the UK and speaks fluent French.
Karin Sheppard is Managing Director, Europe, responsible for driving the growth of IHG® and its hotels. Karin is based in Denham, UK.
Prior to her appointment to this role in January 2018, Karin served as Chief Operating Officer (COO) of Australasia and Japan, leading the operations and performance of close to 70 hotels in the region. In her three years as COO, Karin oversaw the market debut of the Holiday Inn Express® brand and the signing of a portfolio deal to develop EVEN® Hotels across Australasia. She was also appointed a Board Member of both Tourism Accommodation Australia (TAA) and the Tourism & Transport Forum (TTF).
In more than 15 years with IHG, Karin has held several senior roles in Europe, Australasia and the Middle East, spanning commercial, operations and brand development. Previous appointments include Chief Commercial Officer (CCO) for Asia, Middle East and Africa, and Vice President, Brand Management for Europe, Middle East & Africa. During her time in Europe, she also represented IHG on several IHG Owner Association Boards.
Karin has more than 20 years of international experience in commercial functions across a variety of industries, including technology, telecommunications and hospitality. She holds a Masters Degree in International Business Administration with Modern Languages, from Aarhus School of Business, Denmark.
Pascal Gauvin is Managing Director, India, Middle East and Africa (IMEA), responsible for driving the growth of IHG® and its hotels. Pascal is based in Dubai, UAE.
Pascal’s previous role was Chief Operating Officer, IMEA, where he oversaw hotel operations and performance, as well as the strategic development of IHG’s pipeline.
Pascal started his career in food and beverage and has built up a wealth of expertise in the hospitality business. He held several managerial positions at Accor and Hilton Hotels before joining IHG in 1993 as a Food and Beverage Manager at InterContinental® Paris - Le Grand. He has been with IHG for more than 25 years, and has held a number of senior managerial positions in the Philippines, Malaysia, Singapore, Africa, Lebanon, Qatar and the UAE.
A strong believer in the principles of ‘leading by example’, as well as ‘empowerment’, he spends at least 50 percent of his time in the field to ensure that day-to-day operations adhere to IHG’s standards.
Clarence Tan is Managing Director for South East Asia and Korea, responsible for driving the growth of IHG® and its hotels. Clarence is based in Singapore.
Prior to his appointment in January 2018, Clarence was Senior Vice President New Hotels for Asia, Middle East and Africa (AMEA), responsible for design, owner relationships and hotel openings. He has also served as Chief Development Officer, AMEA, from 2014 to 2016.
Clarence joined the company in 2004 as Head of Finance for IHG’s Asia Pacific region, and has held several senior leadership roles in finance, operations and development.
He took on the role of Chief Financial Officer and Head of Operations Support for Asia and Australasia in 2009. He also led the regional Operations teams as Chief Executive Officer, IHG-ANA Joint Venture in Japan, overseeing IHG hotels in Japan and Korea in 2011. As Chief Operating Officer, South East Asia and Resorts, he was responsible for the operations and performance of hotels in Cambodia, Indonesia, Malaysia, Singapore, Thailand, Vietnam and the Philippines, and growing IHG’s pipeline of new hotel openings.
Clarence has more than 16 years of management and consulting experience and has spent most of his career in the accounting and hospitality sectors. He currently sits on the Board of Governors of Republic Polytechnic, Singapore, and chairs the School Advisory Committee for the School of Hospitality. He graduated from Nanyang Technology University, Singapore, in 1992.
Leanne Harwood is Managing Director, Australasia and Japan, responsible for driving the growth of IHG® and its hotels. Leanne is based in Sydney, Australia.
Leanne was appointed to her current role in January 2018 and has held several senior leadership positions across the Middle East, Southeast Asia and Australasia since joining IHG in 2005.
In her previous role as Vice President for IHG's operations in South East Asia and Korea, she oversaw the operations and performance of 60 hotels across Cambodia, Indonesia, Malaysia, Singapore, Thailand, Vietnam, the Philippines, Laos and Korea. Prior to this, Leanne was Vice President, Commercial, for IHG's Asia, Middle East and Africa region, responsible for driving the overall revenue of more than 200 hotels across the region, and embedding the use of IHG’s system, tools and processes.
She has also served as Regional Director of Sales for Asia and Australasia, and as Commercial Director for South East Asia, where she was responsible for on-property sales, marketing and revenue management delivery, and top-line financial performance of hotels across the Philippines, Singapore, Indonesia and Malaysia.
Leanne has worked in the hotel industry for more than 20 years and is originally from New Zealand.
Michael Cockcroft is Senior Vice President and Chief Financial Officer, EMEAA, based in Denham, UK.
Michael has held this role since January 2018 and as the regional finance business partner, he and his teams are responsible for providing hotel finance and business support, FP&A, investment analysis, and commercial and project support.
Michael has been with IHG® since 2003, starting out his career in the Global Internal Audit team in the UK. During his time with IHG, he has lived and worked across a number of markets, including Singapore, Tokyo and the UAE.
He was promoted to his current position from his role as Chief Financial Officer for the Europe region, based in the UK. Before this, he was based in Singapore as Vice President Corporate Finance & Business Development, AMEA, where he was responsible for providing analysis to inform decision making on hotel development activity.
As Vice President Finance & Business Support for India, Middle East and Africa, based in Dubai, he was responsible for providing support to the hotel operations teams. Prior to that he held similar roles in both Tokyo and Singapore as Director, Finance & Business Support, where he covered the Japan & Korea and Southern Asia & Korea regions.
Michael is a qualified Chartered Accountant and graduated from the University of Bristol.
Rajit Sukumaran is Chief Development Officer, EMEAA, based in Singapore.
Rajit leads the growth strategy for IHG®’s brands across EMEAA – building and strengthening relationships with owners and overseeing the expansion of IHG’s hotel footprint from lead origination to design through to opening.
He brings more than 12 years’ experience in development, acquisitions and feasibility from his previous role as Senior Vice President, Acquisitions & Development, Asia Pacific at Starwood Hotels & Resorts. In this role, Rajit was responsible for the overall rapid growth and development of Starwood’s 10 hotel brands. Based in Singapore, he managed the development teams based in Tokyo, Delhi, Jakarta, Bangkok and Sydney, while being accountable for Starwood’s new and existing investments in Asia Pacific.
Prior to joining Starwood, Rajit worked in the Corporate Finance division of PwC Singapore, where he was involved with several cross-border corporate transactions, including mergers, acquisitions and initial public offerings.
Rajit graduated from Singapore’s Nanyang Technological University with a Bachelor's degree in Accountancy.
Craig Preston is Vice President, Hotel & Owner Solutions, EMEAA, based in Denham, UK.
Craig is responsible for overseeing the successful delivery of technology solutions, projects and infrastructure services throughout EMEAA. He also oversees the region's property rollout conversions and manages the relationships with our local IT and owner groups and the partnership with IHG®’s regional teams.
Craig has over 16 years’ experience of working in IT Service Management. He joined IHG in October 1998 and has held a number of roles within the Global Technology Department, most recently as Director, Service Management Global Technology EMEAA.
Craig has an Honours Degree in Geography and is ITIL V3 qualified.
Daisy Llewellyn is Vice President, Business Reputation and Responsibility, EMEAA West, based in Denham, UK.
Daisy has held this role since January 2018 and is responsible for leading the BRR agenda in partnership with regional teams, enabling the organisation to harness its growth potential and adapt to changes in the regulatory environment.
In her previous role as Vice President, Legal for IHG®’s Europe region, Daisy headed up legal support for hotel development and operations, including acting as the lead lawyer on the sales of both InterContinental® London Park Lane and InterContinental® Paris Le Grand.
Daisy joined IHG in 2010 after 11 years spent working as a commercial lawyer in various roles, including three years as an Associate with DLA Piper, and in-house positions with Opodo and Virgin.
Daisy graduated from the University of Birmingham with a Law degree and completed her LPC at the College of Law, Guildford.
Janice Gan is Vice President, Business Reputation and Responsibility, EMEAA East, based in Singapore.
Janice has held this role since January 2018 and is responsible for leading the BRR agenda in partnership with regional business, enabling the organisation to harness its growth potential and adapt to changes in the regulatory environment.
Prior to her current role, Janice was Vice President, Legal for IHG® across Asia, Middle East & Africa. She was responsible for leading the regional legal team, directing legal resources in support of IHG’s business across the region. Janice has also served as Senior Corporate Counsel in IHG’s Singapore office, playing a critical role in executing deals across Asia Pacific.
Before joining IHG, Janice was General Counsel for Accor Asia Pacific, where she was part of Accor’s APAC Executive Committee and responsible for leading a team of lawyers based in Singapore, Shanghai, Sydney, and New Delhi. She has also served as General Counsel at the Singapore Tourism Board (STB), a Singapore government agency charged with the development of Singapore’s tourism sector, one of the country’s key service sectors and economic pillars. Whilst at STB, Janice worked on several high-profile tourism projects, including the two Integrated Resorts, the Marina Bay Cruise Centre, the Singapore F1 Grand Prix, WTA Championships and the Singapore Flyer. She has also held private practice positions with top local and international law firms.
Janice completed her undergraduate Law degree at King’s College London.
Tom Curry is Vice President, Corporate Affairs, EMEAA, based in Denham, UK.
Tom joined IHG® in January, 2013. In his current role he is responsible for driving the corporate, internal and owner communication strategy and delivery for EMEAA, as well as public affairs activity.
Prior to that, Tom held the position of Vice President, Global Corporate Affairs, where he was responsible for Global Internal Communications, Global Public Affairs, Global Sales and Marketing Communications and Global Technology Communications.
Tom has 20 years’ experience in communications gained through roles across both the public and private sector. High-profile leadership roles have spanned media relations, including financial, brand, digital and crisis, internal communications and government affairs. Before joining IHG, Tom was Group Media Director at Tesco PLC, leading all media relations for the UK’s biggest retailer and largest private sector employer. Tom was responsible for both corporate and consumer media relations, strategy and day to day handling, including financial reporting calendar.
Between 2006 and 2011, Tom was Head of Media at the Olympic Delivery Authority (ODA), leading media relations for the public authority responsible for building the venues, infrastructure and legacy facilities for the London 2012 Olympic and Paralympic Games. Previous communications roles have included a time in the corporate practice at Weber Shandwick, and nearly five years in Government communications, working with Ministers as a press advisor in the Department for Trade and Industry and the Department for Education and Skills.
Tom graduated from the University of Sheffield with a degree in History.
Tejas Katre is Senior Vice President, Human Resources, EMEAA, based in Denham, UK.
In this role, Tejas is responsible for shaping the strategic Human Resources agenda for the EMEAA region, covering aspects including leadership development, culture building, talent and performance management and employee relations.
Passionate about people and talent sustainability, Tejas is highly skilled in working with senior leadership to support large scale operating model transformations. He brings with him extensive experience across a range of business models supporting businesses on a strong growth trajectory, to those that have undergone organisational transformations. Tejas joined IHG® from PepsiCo, where he spent 12 years working across regions including Europe, Asia, Middle East, Africa and Greater China in senior roles. Prior to this, Tejas was responsible for leading the Sales and Marketing HR agenda in Europe, and the HR integration when PepsiCo acquired Wimm Bill Dann in Russia.
Prior to joining PepsiCo, Tejas worked at Unilever for over a decade, starting as a Group Management Trainee in Mumbai to taking on the position of Global Reward Director in London.
Geoffrey Lee is Senior Vice President Lifecycle & Growth, EMEAA, based in Denham, UK.
Geoffrey leads development for all of IHG®'s brands in EMEAA for franchised and managed hotels, overseeing deals through the design and pre-opening phases until the hotels open into the IHG system.
In his previous role, Geoffrey was responsible for driving the Regent Hotels & Resorts design philosophy globally. He also led the design work for Kimpton® hotels, the InterContinental® Hong Kong renovation, and some special projects in in Greater China.
Geoffrey is one of Australia’s leading professionals having worked with Woodhead Architects & Designers for 30 years - 22 years as Managing Director - building it to become one of Australia’s largest architecture and design companies.
Geoffrey’s passion is hospitality and, in late 2011, he joined IHG to lead the Design & Engineering team with a large pipeline of new projects and refurbishments in Greater China.
Geoffrey has lived and worked across various regions, including London, Beijing, Shanghai, Singapore and his hometown Sydney, and in a number of industries including Transport, Commercial, Industrial, Retail and Hotels.
Geoffrey holds a Bachelor’s degree of Architecture from University of New South Wales, Sydney. Geoffrey completed the “Hotel Planning and Design” course at Cornell University in 2001, and has served on various Tourism Committees in Australia.
Peter Brennan is Vice President, Performance Insights and Operations Support EMEAA, based in Denham, UK.
Peter is responsible for the delivery of best practice and operational performance for EMEAA and globally, to deliver efficient, aligned and scalable solutions across the organisation and our hotels. He liaises with key stakeholders to maximise the performance and profitability of the hotels within the region whilst maintaining brand standards and organisational values. Peter also holds responsibility for EMEAA standards management and quality audit process.
Prior to joining IHG® in 2012, Peter spent 15 years serving in a variety of senior executive roles within the leisure industry - the last 10 with the Virgin Group. As Managing Director for Virgin Active Limited, he was responsible for growing top and bottom line results in the fast moving and highly competitive private health and wellness sector, working both in the US and international markets such as the UK, South Africa and Italy.
Peter is a graduate of Randolph-Macon with a degree in History.
1777 - 1899
Our story starts in a brewery
In a period when James Watt perfected the steam engine and American independence was recognised, social change dominated the 19th Century. The first telephone call, the first light bulb and the abolishment of slavery soon followed, sweeping in a second industrial revolution that saw William Bass open his first brewery. As the railways opened, mobility and urbanisation exploded, enabling Bass to take his beer worldwide and become the world’s largest brewer by the end of the century.
1900 – 1949
Luxury takes flight with InterContinental
The 20th-century began without cars, planes, TVs and computers, but that was all to change. Breakthrough inventions transformed lives, including the first flight by the Wright brothers, Henry Ford's first Model-T, and Albert Einstein's Theory of Relativity. Propelled by the continuing popularity of rail, the emergence of the automobile, and the first jet air flights, travel grew and sparked innovation in hospitality.
1950 – 1959
Holiday Inn changes family travel forever
On a family trip to Washington DC, businessman Kemmons Wilson has the idea of providing travelling families with comfortable and affordable accommodation they could trust. Starting in Memphis, his vision would become a reality in a big way.
1960 – 1969
As the sixties swing, Bass booms
The swinging sixties. An era defined by a counterculture revolution of social norms that swept away the calm and predictable feel of the late 1950s. As traditional taboos relaxed, the demand for greater individual freedoms increased. As worldwide GDP grew, driven by the proliferation of new domestic technology and expanding middle classes, prosperity boomed.
1970 – 1979
From Memphis to Kyoto, Holiday Inn goes global
The 1970s was defined as a "pivot of change". Economic upheavals and recession end the postwar economic boom and modern computing is born, with the world's first microprocessor and email. Social progressive values such as increasing political awareness and the economic liberty of women grew, and technology was brought to life through microwave ovens, VCRs, and cell phones.
1980 – 1989
Boutique is born
The decade saw tremendous population growth worldwide, increasingly sophisticated technology and growing individual empowerment. The Internet took shape as Tim Berners Lee formalised the concept of the World Wide Web, video games became a major industry, and the boom box and Walkman had a profound impact on youth culture.
1990 – 1999
Holiday Inn Express arrives as Bass chooses hotels
Prosperity reigned, with steady economic growth for much of the decade characterised by the rise of multiculturalism and alternative media. Movements such as grunge, rave and hip hop spread around the world, influenced by Generation X, Generation Y and the Millennials. Youth culture embraced environmentalism and entrepreneurship with increased individuality. By now, Internet access was available in more than 50% of some Western countries, its use revolutionising travel services and transforming tourism and hospitality into big business.
2000 – 2009
Bass says goodbye to beer, IHG is born
The new millennium was met with confidence and optimism around the world, and marked by a new focus. Following long term growth, energy resources started diminishing and global warming properly hits the world agenda. The Internet became a mainstay, driving faster communications through mobile phones, e-mail and social networking sites. The decade ends with a crisis in housing credit in the US, which sparks a major global financial recession.
New brands. New fans. IHG defines True Hospitality
The 2010s began amidst a global financial crisis, and the decade is characterised by economic and political upheaval. China replaced the US as the world's largest trading nation, and politics increasingly polarises as governments grapple with a far wider range of social, economic and environmental issues. In the home, the baby boomers generation approached retirement, increasing the ageing population, and rapidly developing technology changes how we all work and live.
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