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Hotel Indigo Berlin - East Side Gallery

Hotel Indigo Berlin - East Side Gallery

Crowne Plaza Hunter Valley

Crowne Plaza Hunter Valley

InterContinental Phu Quoc Long Beach Resort

InterContinental Phu Quoc Long Beach Resort

We operate hotels in three different ways – as a franchisor, a manager and on an owned and leased basis. We focus on the mainstream, upscale and luxury segments of the hotel industry and have a targeted portfolio of brands individually tailored to meet guests’ needs and occasions.

Our Diverse Portfolio

Our diverse portfolio means IHG has the right brand to cater to any customers’ needs, whether for work or play, seeking island solitude, or the bustle of the inner city. This includes three of the world’s most iconic and recognised hotel brands: the luxurious InterContinental, the mid-priced leader Holiday Inn and the select serve category killer Holiday Inn Express. IHG also recently introduced new brands in our portfolio, namely the well-respected upper luxury brand, Regent; and a new upscale brand, voco™ that has been built on owner insights and guest trends.

Each one of our brands has a proven strategy for securing return on investment and because IHG owns less than 0.2% of our portfolio, it’s easy to see why our owners become the true representation and embodiment of the IHG brands.

For this reason, IHG spends considerable time and resource researching consumer insights to keep our brands relevant to customers and profitable for owners – ensuring each is tailored to local market nuances and carries the class and authenticity to make them preferred brands for years to come.
InterContinental Singapore Robertson Quay

InterContinental Singapore Robertson Quay

Commercial System

The success of any hotel depends on its ability to consistently drive business at the right rates. And in today’s competitive environment, getting your hotel to market at a price that will drive sustainable returns is a complex business.

As a business led by a portfolio of strong, differentiated brands, IHG has built scale where it matters - in the most attractive markets and in the highest opportunity segments based on guests’ occasion needs. Our global presence across nearly 100 countries allows us to invest $1.2 billion in a system that continuously generates, converts, and retains demand for your property.

Across the globe, IHG has on-the-ground commercial resources that allow us to respond to local needs quickly and effectively, leveraging both our scale and local capability to maximise profitable revenue for your hotel and resort over the long-term.

In a crowded and complex marketplace, IHG’s capacity to influence the buying decisions of our target guests comes down to price, time and location, and the ability to match their needs with a suitable hotel brand. Together, IHG’s powerful global salesforce, strategic brand and loyalty campaigns, digital marketing, social content and PR generate demand for your hotels and help to keep IHG front-of-mind when guests make a booking.

  • Driving direct bookings through powerful digital marketing
  • Deploying powerful, emotive content and leveraging third party endorsement through social media and PR
  • Investing in brand and loyalty campaigns to drive demand from high-value global bookers and travelers
  • Maximising B2B Sales

IHG helps your property convert demand into the most profitable revenue streams by providing lowcost direct booking channels to maximise the business potential of every guest. To do so, we are constantly strengthening our presence where our customers are spending time and continuously invest millions of dollars in developing mobile/digital assets and revenue management tools

  • Reaching guests through Web & Mobile channels
  • Driving bookings and providing customer care through voice channels (CRO)
  • Optimising revenue delivery through robust revenue management and sales tools embedded through rigorous training

Loyalty drives profitable revenue growth and will enable us to increase market share to maximise your hotel’s revenue over the long term. Through IHG Rewards Club, IHG Business Rewards and InterContinental Ambassador, we strengthen relationships with our best customers by offering competitive rates, relevant benefits and memorable experiences through highly targeted, personalised communications.

  • Delivering our brands through memorable guest experiences and personal service
  • Creating competitive, relevant benefits and experiences for loyal members
  • Leveraging customer feedback through social insights and deploying highly targeted, personalised communications to drive loyalty

Corporate Responsibility

Being a responsible business is part of IHG’s DNA and is at the heart of everything we do. This is part of our culture and underpins our entire strategy. As the owner of an IHG-branded hotel, you will benefit from our corporate responsibility programmes developed to reduce your hotel’s operating costs, reduce environmental impact and support the local community around your hotel.

IHG Green Engage™

The award-winning IHG Green Engage system helps your hotel to track, measure and report on your carbon footprint and utility consumption. The system also recommends more than 200 cost-saving Green Solutions which help deliver greater sustainability. The average hotel can achieve impressive energy savings of up to 15% per occupied room in 2017.

IHG Academy


The IHG Academy is a pioneering global collaboration between IHG hotels, local education providers, and community organisations that gives local people a chance to learn the skills they need to find work in the hotel industry. In addition to benefiting our local communities, the programme can also reduce recruitment costs by helping to build a talent pipeline for your hotel. Currently, we operate over 2,599 IHG Academy programmes in nearly 76 countries across the globe.

True Hospitality for Good


Backed by a $3 million fund, True Hospitality for Good is our new flagship programme for communities and charitable giving, providing colleagues in our hotels and offices with a greater say in how we support important causes around the world. Together, our aim is to help change lives for the better through building skills and education in hospitality, and to support communities when disasters strike.

People First

Our people are at the heart of our company and, through IHG’s winning culture, our 375,000 talented colleagues are encouraged and empowered to bring each of our brand promise to life by delivering consistently high standards of guest experience.

Attracting and retaining the best talent

Building a strong employer brand assists us in attracting the best possible talent to meet our strategic objectives. We ask our people to live our Winning Ways and act in a responsible way. In turn, we offer our people our ‘Room to be yourself’ commitment, which is brought to life by four promises – Room to be yourself, Room to be involved, Room to grow and Room for you.
Sydney

InterContinental Sydney

Holiday Inn Belfast City Centre
Holiday Inn Belfast City Centre

“I think IHG has the balance right in terms of flexibility. The Owners Association forum is a great platform and with the Key Performance Indicators it’s easy to pinpoint elements that you need to focus on.”

Holiday Inn Belfast City Centre
Holiday Inn Belfast City Centre

“I think IHG has the balance right in terms of flexibility. The Owners Association forum is a great platform and with the Key Performance Indicators it’s easy to pinpoint elements that you need to focus on.”

Crowne_Plaza-Meetings

Our development team is situated in leading markets to cover and stimulate growth for different regions.

Meet the team