Our global presence
Figures include IHG’s 107 unbranded, PAL and InterContinental Alliance hotels (23,849 rooms), and 17 hotels in the pipeline.
Data as of September 30, 2019
Figures include IHG's 12 unbranded hotels (8,507 rooms), and 3 hotels in the pipeline.
Data as of September 30, 2019
Figures include IHG’s 9 unbranded hotels (6,656 rooms).
Data as of September 30, 2019
Figures include IHG’s 128 unbranded, PAL and InterContinental Alliance hotels (39,012 rooms), and 20 hotels in the pipeline.
Data as of September 30, 2019
A member of the IHG® Executive Committee and Board
Elie Maalouf is Chief Executive Officer of IHG’s Americas region, based in Atlanta, Georgia, and serves as an Executive Director on IHG’s Board.He also has responsibility for global customer development, providing oversight of the Global Sales organisation, as well as our owner management and services strategy.
Elie, who joined IHG in 2015, leads the management, growth and profitability of the company’s largest operating region, responsible for overseeing almost 4,200 hotels and resorts, spanning the United States, Canada, Mexico, Central and South America and the Caribbean.
Elie’s experience includes nearly 15 years at HMSHost Corporation, where he held roles as President and CEO and was a member of the board of directors. Before HMSHost, Elie spent eight years with Weyerhaeuser Real Estate Company. Prior to joining IHG, Elie was Senior Advisor with McKinsey & Company.
Elie is active in organisations that support and promote the travel and hospitality industries, serving as a member of the American Hotel & Lodging Association Board Executive Committee, and the US Travel Association CEO Roundtable. He also sits on the Investment Advisory Council of the US Department of Commerce.
In addition, Elie serves as a member of the Global Advisory Council at the University of Virginia Darden School of Business, and a board member of the Atlanta Committee for Progress.
Elie holds an MBA from the University of Virginia Darden School of Business and a Bachelor's degree in engineering from Virginia Tech.
Colleen Keating is Chief Operating Officer, Americas, based in Atlanta, Georgia.
In this role, Colleen is responsible for leading the operations for more than 3,900 IHG® hotels across the region, further strengthening and cultivating relationships with owners, and overseeing franchisee performance support.
Colleen has more than 25 years of operational leadership experience. Prior to joining IHG in April 2018, she served as Executive Vice President of Operations for Davidson Hotels & Resorts in Atlanta, one of the largest privately held management companies in the lodging industry. In this role, she led all operations functions, including operations strategy and analytics, to deliver greater value to owners and investors under brands including Hilton, Hyatt, Westin, Marriott, Sheraton and Renaissance.
Prior to Davidson, Colleen spent 17 years at Starwood, where she led its franchise operations for North America, overseeing 264 full-service hotels across five brands. Earlier in her career, Colleen held management and sales leadership roles in several hotels for Starwood Hotels, Omni Hotels, The Ritz-Carlton Hotel Company, and a franchise operator of Crowne Plaza® and Holiday Inn Express® hotels.
Colleen has been active in the industry and the community, having served as an executive committee member and chair of the Massachusetts Lodging Association and on the board of management trustees for Unite HERE Local 26, among many other boards and industry organisations. Colleen attended Western New England College in Massachusetts.
Jorge Apaez is Chief Operating Officer, Mexico, Latin America & The Caribbean, based in Guadalajara.
In this role, Jorge is responsible for leading operations for more than 220 hotels across 21 countries in the region, further strengthening and cultivating relationships with owners, and overseeing franchisee performance support.
Jorge joined IHG® in 1995 and has served in a variety of capacities for the company in Mexico, Latin America and the U.S., including Director of Sales and Marketing; Managing Director; Area President; and most recently, Senior Vice President of Hotel Operations for the Western US. and Mexico at IHG, where he oversaw the operations of more than 1,220 hotels. Under Jorge’s leadership, IHG became the leading international hotel franchising company in Mexico.
Prior to joining IHG, Jorge worked as a Marketing Director for Howard Johnson’s master franchisee in Latin America and as a Director of Sales and Marketing for Radisson Hotels in Mexico. He also worked for POSADAS, Mexico’s largest hotel management company, in the areas of Sales, Marketing and Reservations.
Jorge graduated with a major in Tourism and a minor in Business Administration from the Mexico IPN University and holds an MBA from the IPADE (Advanced Administration Pan American Institute). He was twice elected Chairman of the Mexican Chapter of HSMAI and was named a Certified Hotel Sales Executive by the organisation.
Michael Glover is Senior Vice President and Group Head of Commercial Finance, based in Atlanta, Georgia.
Michael leads the Americas finance organisation and is responsible for the management of financial operations for all IHG properties in North and South America, as well as IHG’s Finance Business Service Centre based in India.
Michael joined IHG in January 2004 as Vice President of Central Shared Services before becoming VP of Global Finance Transformation & Global Information Delivery. He has also served as VP of Finance, Americas Operations, and Chief Financial Officer for IHG’s Greater China region from 2013 to 2015.
Prior to his current role, Michael was Group Financial Controller, based in Denham, UK, with a remit covering Group Tax, Group Treasury, Global Information Delivery, Global Financial Reporting, Group Financial Planning & Analysis, Corporate Governance (SOX), Global Finance Transformation Program, and Global Competitive Intelligence.
Michael is a champion of Diversity & Inclusion at IHG, sponsoring the company’s Lean In initiative within the UK.
Before joining IHG, Michael worked for Halliburton in a variety of finance and shared service roles. He has a degree in Finance and Accounting from Baylor University, and is certified as a Public Accountant by the State of Oklahoma.
Joel Eisemann is Chief Development Officer, Americas, based in Atlanta, Georgia.
In this role, Joel is responsible for leading all development and conversion activities (both managed and franchised) in the Americas region across IHG®'s brands. Joel is also responsible for the company's Transactions & Asset Management group for the Americas which handles dispositions, workouts and restructurings and asset management. Additionally, he also heads up the region's Owner & Franchise Services team, which focuses on attracting, supporting and growing with those owners and franchisees who will strengthen the company's continued brand growth, distribution and preference.
Joel was previously with Marriott International for 29 years, where he held a number of senior positions including Chief Owner & Franchise Relations Officer; Chief Development Officer, Select Service and Extended-Stay Brands; Executive Vice President, Global Asset Management; and Senior Vice President, Lodging Development, Asia/Pacific, based in Hong Kong. Prior to joining Marriott, he was with Laventhol & Horwath in Tampa, Florida, for 3 years.
He serves on a variety of committees and boards including the AH&LA Government Affairs Committee, the AH&LA HotelPAC, Fellow of the Cornell Center for Real Estate Finance, member of the Hotel Development Council at the Urban Land Institute, and on the Executive Planning Committee for the New York University International Hospitality Industry Investment Conference.
Joel is a graduate of the Master of Professional Studies program at Cornell University's School of Hotel Administration, and he received his A.B. degree in Economics from Stanford University.
Ricardo is Senior Vice President, Commercial & Revenue Management, Americas, based in Atlanta, Georgia.
In this role, Ricardo oversees IHG®'s business growth and commercial performance across all brands and business segments, spanning the United States, Canada, Mexico, Central and South America, and the Caribbean. Ricardo also serves as a member of the Commercial & Technology Leadership Team.
Ricardo joined IHG in 2005 and has significant commercial experience, having led corporate strategy across IHG’s booking channels, loyalty programmes, new brand development, and brand repositioning. He has held several leadership roles at IHG, including Vice President, Americas Strategy, Insights, and Program Delivery; Vice President, Sales and Marketing, Latin America and the Caribbean; and most recently, Senior Vice President, Sales & Revenue Management, Americas.
Prior to joining IHG, Ricardo served for six years with Grupo TACA Airlines (now AviancaTACA) where he was a key part of the leadership team that turned around the performance of the airline by leading the yield management, pricing, revenue planning and alliance functions.
Ricardo holds a Master’s degree from Harvard Business School and a Bachelor’s degree in Economics and Finance from Escuela Superior de Economía y Negocios (ESEN) in El Salvador.
Derek DeCross is Senior Vice President, Global Sales, based in Atlanta, Georgia.
In this role, Derek leads IHG®’s sales strategy, operations, effectiveness, support and global account management, and is responsible for delivering a consistent and effective world-class sales experience for customers. Derek also serves as a member of IHG’s Commercial & Technology Leadership Team.
Before joining IHG, Derek spent 20 years with American Airlines, where he held a number of leadership roles. Most recently, he served as Vice President, Global Sales, leading the sales team and developing all sales and distribution policies worldwide, while spearheading American Airline’s relationships with corporate customers and travel agencies. Previously, he was President, AAdvantage® Marketing Programs, responsible for overseeing the world’s first frequent flyer program’s activities worldwide. He also served as Managing Director, Interactive Marketing; Managing Director, Airline Profitability and Financial Analysis; and Managing Director, Domestic Pricing.
Derek holds a Bachelor of Business Administration degree in Marketing, and a Master of Business Administration degree from Texas Christian University in Fort Worth, Texas.
Jay Caiafa is Senior Vice President, Hotel Lifecycle and Growth, Americas, based in Atlanta, Georgia.
Jay oversees the Architecture & Design, Quality, Property Improvement Plan, Hotel Openings/Transition Support and System Size functions in the company’s largest operating region to help drive growth, build preferred brands and strengthen owner preference.
Jay joined IHG® in 2013 as Director, Strategy for the Americas, where he played an important role in driving several company priorities, including the repositioning of the Crowne Plaza® brand, transformation of the Americas Sales function, and development of the regional business case for the company’s acquisition of Kimpton® Hotels & Restaurants. In April 2015, he was promoted to VP, Strategy, Americas, where he continued his work on critical strategic priorities, including the development and launch of avid™ hotels.
Prior to joining IHG, Jay was a Case Team Leader in Bain & Company’s Atlanta office, and prior to that, he practised law with Paul, Hastings, Janofsky, and Walker LLP. He also served as CEO of a biotech startup and, prior to graduate school, served in the United States Air Force as a pilot and squadron flight safety officer.
Jay holds an MBA from the Fuqua School of Business at Duke University and a J.D. from the Duke University School of Law. He received his Bachelor of Science in Management from the United States Air Force Academy. Jay currently serves on the Board of Directors for the Metro Atlanta Chamber of Commerce.
Mike DeFrino is Chief Executive Officer of Kimpton® Hotels & Restaurants, based in San Francisco, California.
He is responsible for overseeing all personnel and systems to acquire, develop, renovate, operate and maintain the growing number of hotels and restaurants managed by Kimpton, and to administer the overall operation of the brand. Kimpton was acquired by IHG® in January 2015, opening the door for a global launch and accelerated growth of the Kimpton brand within the US.
Mike joined Kimpton in 1997 as the General Manager of the Alexis Hotel. In less than two decades, he has held various roles within the company including the brand's first East Coast Vice President and subsequently as Senior Vice President of Hotels, followed by Executive Vice President of Hotels. Mike most recently served as Kimpton's third COO in its more than 30-year history.
Before joining Kimpton, Mike worked for ANA Hotels in Washington, D.C., and Ritz-Carlton Hotels in Atlanta, Detroit and Los Angeles. Originally from Connecticut, Mike is a graduate of Emory University in Atlanta.
Heather Balsley is Senior Vice President, Global Marketing, Mainstream Brands, based in Atlanta, Georgia.
In this role, Heather is responsible for global performance of IHG®’s mainstream brands: Holiday Inn®, Holiday Inn Express®, Candlewood Suites®, Staybridge Suites® and avid™ hotels. She leads all aspects relating to the development and delivery of overall category, business and marketing performance, brand and commercial strategy, loyalty, guest experience, innovation, design, and marketing communications for IHG’s mainstream portfolio globally. Heather serves as a member of the Global Sales and Marketing Senior Leadership Team.
Heather joined IHG in 2007 as Director, Americas Strategy, where she partnered with Americas senior management to drive many of IHG’s key strategic initiatives. She has held several leadership roles at IHG, including Vice President, Americas Strategy; Senior Vice President, Americas Holiday Inn Brand Family; and Senior Vice President, Americas Brands and Marketing, overseeing all of IHG’s brands in the region.
Prior to joining IHG, Heather spent seven years as a consultant with Marakon Associates in New York, where she advised Fortune 500 companies on performance-enhancing strategies.
Heather holds an MBA from Harvard Business School and a Bachelor’s degree in economics and sociology from Duke University.
Eric Lent is Senior Vice President, Global Marketing, Upscale Brands, based in Atlanta, Georgia.
Eric is responsible for the global performance of IHG®’s upscale Brands: Crowne Plaza® Hotels & Resorts, EVEN® Hotels, Hotel Indigo®, voco™ and HUALUXE® Hotels and Resorts. He leads all aspects relating to the development and delivery of overall category, business and marketing performance, brand and commercial strategy, loyalty, guest experience, innovation, design, and marketing communications for IHG’s upscale portfolio globally. In addition, he oversees food & beverage solutions across all brands in the Americas region.
Eric has a strong track record with global brands, and has won numerous awards for effective marketing and advertising, including multiple Effie awards. Before joining IHG, he served as SVP, Chief Marketing & Consumer Technology Officer at Herschend Family Entertainment Corporation (HFE), where he was responsible for all aspects of marketing operations nationally, as well as serving as EVP for the Harlem Globetrotters.
Previously, Eric spent over seven years with The Hershey Company in various marketing and general management roles. Prior to The Hershey Company, Eric served as a director with Eastman Kodak and brand manager at S.C. Johnson.
Eric is on the Board of Directors for the John Dau Foundation, helping bring healthcare to South Sudan. He is also an advisor to 48in48, an organisation dedicated to building websites for non-profits. Previously, he served as Board Chairman for the Towson University College of Business and Economics. In 2008, he received the Dean’s Recognition Award from Towson University for his career successes.
Steve is Senior Vice President & General Counsel, Americas, based in Atlanta, Georgia.
He is responsible for the management of the IHG® Legal Department in the Americas region. Since 1992, Steve has served in a variety of legal capacities of increasing responsibility at IHG, having a diverse background in commercial law, including the legal aspects of hotel franchising, development and operation, contracts, corporate, finance, employment and real estate. Prior to assuming his current role, Steve held the position of Vice President & Associate General Counsel at IHG.
An experienced business attorney, Steve began private practice in 1982 at Alston & Bird law firm in Atlanta, eventually joining IHG in 1992 following tenures at Holt, Ney, Zatcoff & Wasserman and The Portman Companies, an architectural and real estate development firm.
Steve is an active member of various professional organisations including the American Bar Association, the State Bar of Georgia, the Atlanta Bar Association and the Association of Corporate Counsel.
Steve received both his bachelor’s degree and master’s degree in political science from Emory University, and his Juris Doctor degree in 1982 from the University of Georgia Law School, where he was inducted upon graduation as a member of the legal honor society Order of the Coif.
Raymond Co is Senior Vice President, Human Resources, Americas and Global Learning, based in Atlanta, Georgia.
Raymond is responsible for leading IHG®’s strategic HR support for the Americas region and for leading HR Operations globally across IHG in order to achieve consistently high quality delivery of our HR programs around the world. He plays a critical role in driving the talent, organisation, culture and capability priorities and programmes to support system size growth and hotel-by-hotel performance. In partnership with the line leaders, his HR team provides comprehensive support and services for corporate and hotel colleagues to enhance IHG’s reputation as an employer of choice in the region.
Raymond joined IHG in September 2013 and has previously led our HR function in Greater China. Before that, Raymond spent 28 years with the Procter and Gamble Company (P&G) in various HR leadership roles across different geographies – Mainland China, Hong Kong, Philippines and United States. He has had a wide range of HR experiences including both generalist and specialist roles. During his time with P&G, he developed a respected reputation for training and developing HR colleagues, many of whom are now in HR leadership positions in P&G as well as other companies in Asia and Greater China. He is an avid practitioner of health and wellness practices in the workplace as creating “magical moments of truth” with colleagues.
Raymond graduated from De La Salle University in Manila, Philippines with a bachelor’s degree in Industrial Management Engineering minor in Mechanical Engineering.
Jeff Edwards is Senior Vice President, Global Hotel & Owner Solutions, based in Atlanta, Georgia.
In this role, he oversees the Global Hotel & Owner Solutions organisation, responsible for technology solutions across all managed and franchised hotels, as well as owner solutions.
Jeff has more than 25 years of experience in the global hospitality industry, leading a number of companies in senior executive roles as CEO, President, CIO and Executive VP. Most recently, Jeff served as EVP for the Global Hotel Group at Amadeus, where he was responsible for providing hotel-related products and services to global hotel chains (reservations systems, property systems, eCommerce, channel management) and the hotel booking desktops of nearly 60,000 travel agencies worldwide. While at Amadeus, he led the largest acquisition in the history of Amadeus – Newmarket International and negotiated the multi-decade hotel IT development partnership with IHG®.
Prior to his role at Amadeus, Jeff served as EVP and CIO for Global Revenue Management Services at Wyndham Hotel Group. In this role, he was responsible for Wyndham Hotel Group’s Information Technology organisation as well as all reservation distribution channels including reservation platforms, property-based systems, enterprise wide data warehouse, brand web sites/services, digital merchandising/marketing, global distribution systems, third-party reservation providers and international systems and services. In addition, Jeff also had company-wide responsibility for global revenue management services.
Jeff has also served as President and CEO of Micros-Fidelio Systems, the world’s leading provider of property management, central reservation systems for hotels and integrated restaurant management systems to the hospitality industry.
William Bass opens a brewery in Burton-on-Trent, UK
IHG®’s story starts here, as Bass begins a journey from local brewery to global hospitality player, acquiring what would become world-famous hotel brands along the way.
Hospitality begins to take flight
Pan American Airways founder, Juan Trippe, founds the InterContinental® brand, embarking on a vision to provide luxury accommodation at the end of every flight.
Holiday Inn® opens its doors in Memphis, Tennessee
On a family trip to Washington DC, businessman Kemmons Wilson has the idea of providing travelling families with comfortable and affordable accommodation they could trust. Starting in Memphis, his vision would become a reality in a big way.
Holiday Inn® is the first hotel brand to franchise
Pioneering a new business concept, franchising was adopted as a strategy to expand the Holiday Inn® brand. And it worked, with worldwide growth just around the corner.
Holiday Inn® launches Holidex, the world’s first computerised hotel reservation system
Kemmons Wilson’s pioneering spirit continues as Holiday Inn launches Holidex®, the world’s first electronic reservation system. Booking a room would never be the same again.
Boutique is born with Kimpton® Hotels & Restaurants
Decades before Kimpton joins forces with IHG, Bill Kimpton founds a different kind of hotel experience. Inspired by his European travels and a desire for a more bespoke stay, his idea was simple – a stay that was more beautiful, liveable and stylish. The idea caught on.
Holiday Inn® gives business travellers Crowne Plaza®
The first Crowne Plaza® in Rockville, Maryland, brought a new style of service and facilities for guests travelling on business.
Industry's first loyalty program arrives
Priority Club Rewards, the industry’s first loyalty program, is launched by Holiday Inn, rewarding guests every time they stay.
Bass makes its move into the hotel industry
The acquisition of Holiday Inn International (excluding North America) represented the first significant step by Bass to gain a foothold in the hospitality industry.
Bass takes full control of Holiday Inn®; Holiday Inn Express® joins the party
Bass buys the remaining North American part of the Holiday Inn business and, owning the world-famous brand entirely, sets its sights on expansion. Its first move is to launch Holiday Inn Express® , aimed at smart travelers with a new service style.
Candlewood Suites®, the home from home hotel, arrives
Years before it becomes part of the IHG family, Jack DeBoer founds the extended stay concept with the launch of his Candlewood Suites® brand, introducing free guest laundry and a 24hr locker for the first time.
An online revolution
Holiday Inn takes the world’s first hotel booking over the internet.
Bass launches Staybridge Suites®
Bass launches Staybridge Suites® by Holiday Inn across North America, looking after travelers spending long periods away from home. At the same time, Bass sells its North American midscale hotel buildings but retains control of their branding through innovative franchise agreements.
Bass adds InterContinental® to its growing hotel portfolio
Bass buys the InterContinental Hotels & Resorts brand, and takes Juan Trippe’s vision worldwide.
Bass gets a new name: Six Continents plc
Emphasising the company’s global spread, the name was chosen after more than 10,000 staff submitted suggestions, and was already in use as the name of Bass's Inter-Continental hotels loyalty scheme.
IHG® is born
Six Continents plc splits into two, creating a separate hotels and soft drinks company named InterContinental Hotels Group plc (IHG), and a retail business called Mitchells & Butlers plc. The split completes in April 2003 and IHG becomes a standalone company.
IHG® acquires Candlewood Suites
Complementing its Staybridge Suites extended stay brand, the addition of Candlewood Suites gives IHG a big presence in the US.
IHG® launches boutique brand Hotel Indigo
The first of many Hotel Indigo® properties designed to reflect their surroundings so that no two are ever alike, IHG’s Hotel Indigo brand starts life in the eclectic arts and entertainment district of Midtown Atlanta, US.
A new brand for Holiday Inn® and a $1bn refresh
Holiday Inn Resort® is launched as a destination for family fun and relaxation, and IHG announces a $1 billion refresh of the Holiday Inn brand family, the industry’s biggest ever investment.
IHG® starts to build sustainable hotels with IHG® Green Engage
IHG’s Green Engage™ system launches, helping hotels globally to measure, monitor, manage and report on energy, carbon, water and waste.
IHG® launches EVEN® Hotels brand
Launched in the US, EVEN® Hotels is built on growing demand for a hotel brand that helps wellness-minded travelers maintain their balance on the road.
IHG® Rewards Club brings new benefits to guests
Priority Club Rewards, now the industry’s largest and oldest loyalty program, is relaunched as IHG® Rewards Club. Bigger and better, it includes free internet access across all hotels globally – an industry first.
IHG® extends mainstream leadership with launch of avid™ hotels
Redefining every day travel for millions of Americans, avid™ hotels introduces a fresh, new high-quality midscale hotel brand to IHG’s portfolio.
Roll out starts of next generation guest booking system – IHG® Concerto
50 years on from introducing Holidex, IHG begins roll-out of its cloud-based hotel platform, IHG Concerto™, which includes its next generation Guest Reservation System. A game-changer for the industry.