Driving Performance: how we help your hotels deliver
IHG has a dedicated team of experts committed to identifying and solving operational issues at the earliest opportunity, enabling your hotel to deliver at every level. The comprehensive support network we provide operates on both a virtual and face-to-face level.
Our Europe Central Operations (ECO) team, based at our Europe headquarters in the UK, provides virtual consulting, with team members building up a close working relationship with hotel teams over the telephone and by utilising digital platforms.
Our Europe Hotel Operations (EHO) team is based in the field, driving operational excellence through face-to-face interaction and hotel visits.
Taking a modular approach to diagnosing hotel performance, our teams can provide a comprehensive, well-structured action plan tailored to each hotel’s requirements, which your hotel team can then execute.
Each team member works closely with owners and general managers to leverage the strength of IHG’s functional groups to help enhance revenue and guest experience performance. They are committed to ensuring the many tools that IHG provides to over 5,000 hotels worldwide are being effectively utilised from the outset.
The teams use performance models focused on:
- Generating incremental and profitable hotel revenue via our channels
- Leveraging and driving engagement with our marketing tools and initiatives
- Achieving local business results for the hotel, via clearer competitive intelligence, defined sales strategies and local marketing initiatives
- Improving the hotel's service and quality, including hotel staff, operations and culture, as well as diagnosing guest feedback
- Driving maximum incremental demand from revenue management practices and IHG's systems to extract the largest profits from the revenue available across all channels
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Why Choose IHG?
Our purpose is to create Great Hotels Guests Love. We offer 9 preferred hotel brands, built on customer insight. Our scale generates unparalleled resources and expertise delivering superior return on investment.